Jun 23, 2018 Last Updated 2:46 AM, Dec 8, 2014

i-Encounter Collection

i-Encounter-CMS improves your collection rate and saves costs on collection immediately

i-Encounter Collection is the best example cumulated by the banking institutions in the experience of collection practice, which is equipped with all functions of collections, including the optimization of operating procedures in telephone collection, legitimate collection, visit collection, commissioned collection, and non-performing asset management. i-Encounter collection substantially increases automatic collection ratio, using automatic text message, voice, letters, fax, and collection notification, to effectively reduce the work load on collecting personnel and thereby improves collection rate.

The system is equipped with advanced strategy rules to formulate functions that allow administrators to establish explicit collection rules and assure the consistency between the operating process of each collecting personnel and the corporate policy.

The key to collection performance indicator lies on the achievement of collection rate and early achievement of high collection rate depends on the early completion of collection process. The analysis of collection practice operation shows that i-Encounter Collection can substantially replace the labor consuming operations during the collection process, i.e. case allocation, text message sending, letter mailing, document fax, document review, case data query and correspondence to administrative demand. The collecting personnel can concentrate efforts in the collectable operations in order to complete the collection of each case early.

Complete function Providing phone collection, legitimate collection, visit collection, commissioned collection and non-performing asset management, covering functions needed for consolidated collection cycles.
Simplified Manpower Using automatic operation to share the work load from collecting personnel, allowing collecting personnel to concentrate on the operation that improves case collection rate.
Strategic adjustment Adjusting collection strategies at all time according to performance appraisal results. Personnel can develop case allocation rules, collection procedures and collection measure rules without the intervention of IT personnel.
System integration Powerful system integration capacity with existing phone system, outbound dialing system and back-end system.

i-Encounter CMS System Features

It is highly critical for administrators to appropriately adjust collection strategy in order to improve the collection recovery rate. I-Encounter offers parameterized collections strategy functions to adjust the case allocation strategy, collection measures and collection procedures according to the different case properties and case cycle. For example, For VIP and black mail list, the personnel could carry out different collection strategy adjustment through system configuration without the intervention of IT personnel.

I-Encounter Collection offers considerable functions for phone collection in order to improve the collection efficiency of colleting personnel, i.e. the automatic record collection process. Reminder for committed repayment date, and smart analysis of call records can improve telephone receiving rate and support automatic outbound dialing to maintain high answering rate in collecting personnel. The purpose is to complete the most number of case collections in the shortest time possible.

I-Encounter Collection offers diverse collection performance evaluation report for administrators to evaluate the collection strategy, personnel performance, and human remand as other indicator changes. The adjustment of collection strategy and collection measurement offers practical installation example, which is the optimal choice for pursuit of collection efficiency rate and improvement on recovery date.

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