Jan 21, 2018 Last Updated 2:46 AM, Dec 8, 2014

i-Encounter PCS

i-Encounter-PCS effectively controls customer relationship and investment costs

I-Encounter-PCS is a system specifically designed for the user right of credit card customers; the optimal management system effectively manages the user rights of customers and assures effective utilization of resources on enhancing customer loyalty.

The system can supplement the deficiency of right management for credit card system and set up different user rights for customers according to the different products and customer strategies. For example, different customers under different user rights are controlled according to the category of cards, latest transaction records and bonus points. 

In addition to the complete right management function, the system also offers powerful remote message exchange capacity to carry out immediate message exchange service with partners of credit card user rights.

For example, customers can acquire instant online right authorization at any place or customers can scan the card in cooperating parking lots while the system can immediately reply the authorization or denial to free parking according to the card condition and relevant information. Or the member club can carry out card scanning and authorization so our customers can reach win-win situation on compliance to right policy and customer service satisfaction.

Effective management The optimal management system that effectively manages the use of customer right resources and assures the effective utilization of resources on customer loyalty improvement.
Instant authorization Carrying out instant message exchange service with partners of credit card user right to improve customer satisfaction and reduce loss from right misuse.
Parameters adjustment Adopting parameterized management interface and supporting black list management for users to initiate or adjust parameters of rights at all time.
System integration Equipped with flexible heterogeneous system integration capacity to exchange information with credit card system, customer relationship management system, and data warehousing systems.

 

i-Encounter-PCS system functions and features

PCS is equipped with flexible heterogeneous system integration capacity to exchange data with credit card system, customer relationship management system, and data warehousing system. The system can automatically upgrade customer and card status in addition to supporting black list management and right parameter management interface so that users can initiate or make parameter adjustment on various rights at all time.

The user right condition and constant cost tracking are the key information to improve customer relationship. PCS can conduct various statistical analysis report based on user demand to provide utilization, cost analysis, detailed information and balancing information.

PCS has been adopted by customers for years, which excellent system function and system integration capacity have become the optimal example of practice and is believed to be your best choice.

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